Account Profile & Traveler Information Policy

Ramsford is a personal AI butler service. To plan, book, and support travel on your behalf, we need accurate information about you as a traveler.

The information collected in your account profile and traveler profile serves four distinct purposes:

**Travel Records:** Accurate traveler details (legal name, date of birth, gender) are required for airline bookings, cruise reservations, and hotel check-ins. Most carriers require these details to match your government-issued identification.

**Booking & Ticketing:** Airlines, cruises, and other travel operators require your full legal name and gender as stated on your travel document at the time of booking. Errors can prevent boarding or require costly re-ticketing.

**Identification Match:** Travel documents (passports, national IDs, driver's licenses) issued by governments record a legal name and gender designation. Your Ramsford profile stores the same information so Ramsford can book correctly without asking you repeatedly.

**Emergency Support:** In the event of a travel disruption, medical situation, or emergency, accurate contact details — including emergency contact information — allow Ramsford and travel operators to notify the right people promptly.

Ramsford collects the following categories of traveler information through your account registration, profile settings, and traveler profile:

**Account Information (collected at registration):** - Full legal name (first and last name) - Email address - Gender (Male or Female) — required for accurate booking and identification match

**Traveler Profile (stored in your dashboard):** - Legal name (if different from account name, as it appears on your travel document) - Date of birth — required by airlines and cruise operators for reservation records - Gender designation — matches your government-issued travel document - Emergency contact (name, relationship, and phone number) - Loyalty programme memberships and reference numbers - Travel preferences (cabin class, seating, home airport, hotel preferences, etc.)

We do not collect sensitive financial data such as full card numbers, card verification values (CVVs), or online banking credentials. Payment is referenced by label only (e.g. "Amex Platinum ••1009").

The information in your Ramsford profile is used exclusively to provide butler services to you:

- To search for and present relevant flight and travel options - To pre-fill booking forms accurately on your behalf - To match government-ID requirements at airlines, cruise lines, and border control - To enable your emergency contact to be reached in urgent situations - To provide contextually intelligent recommendations without re-asking for information you have already provided

Ramsford does not sell, trade, or share your personal profile information with third parties for advertising or marketing purposes. When bookings are initiated, only the information required for that specific booking is transmitted to the relevant carrier or operator.

Ramsford requests your gender (Male or Female) at registration and in your traveler profile.

**Why gender is required:** Major airlines, cruise lines, and international border systems require a gender designation that matches your government-issued travel document at the time of booking. Omitting or mismatching this information can result in booking errors, denied boarding, or delays at border control.

**What we accept:** We currently accept Male or Female to match the designations used by the majority of global travel booking systems and government-issued travel documents.

**Where it is stored:** Your gender designation is stored securely in your Ramsford account profile and traveler profile, protected by row-level security on our database. It is only accessed by Ramsford systems for the purpose of completing travel arrangements on your behalf.

**Your control:** You may update your gender designation at any time via your account profile or traveler profile settings. If you have a question about how your gender information is handled, contact us at [email protected].

We request an emergency contact (name, relationship, and phone number) in your traveler profile.

This information is used solely to enable Ramsford to surface the correct contact details in the event of a travel emergency, serious disruption, or medical situation during travel.

Emergency contact details are never shared with third parties except where necessary to respond to a genuine emergency, or where required by law. They are not used for marketing, profiling, or any purpose other than emergency support.

All personal information stored in your Ramsford profile is protected by:

- Encrypted transmission (HTTPS/TLS for all data in transit) - Row-level security on our database (your data is only accessible to your authenticated session) - No logging of sensitive fields in application logs - Access controls limiting internal team access to aggregate and anonymised data

We use Supabase as our database infrastructure provider. Their security practices are described at supabase.com/security.

You have the following rights in relation to your traveler information:

- **Access:** Request a copy of the traveler information Ramsford holds about you. - **Correction:** Update your information at any time via your account profile or traveler profile settings. - **Deletion:** Request deletion of your account and all associated traveler information by visiting your account profile settings or contacting [email protected]. Account deletion is permanent. - **Portability:** Request your traveler profile data in a portable format.

To exercise any of these rights, contact: [email protected]

Ramsford is a travel services platform. Inaccurate traveler information — particularly legal name and gender — can cause booking failures, regulatory issues, or denied boarding that affects not only you but other travelers on connecting services.

Ramsford enforces profile accuracy through a four-level process:

**Level 1 — Correction Request:** If we detect a likely mismatch between your profile and booking requirements (e.g. a name that does not match a document you have referenced), Ramsford will prompt you to review and correct the relevant field.

**Level 2 — Service Restrictions:** If inaccurate information leads to repeated booking failures or disputes, we may restrict certain booking-related services until the profile is updated and verified.

**Level 3 — Account Suspension:** If profile inaccuracies are used to circumvent booking terms, pricing rules, or are connected to fraudulent activity, the account may be suspended pending investigation.

**Level 4 — Account Termination:** In cases of deliberate misrepresentation — including false identity claims, fraudulent bookings, or repeated violation of these standards after formal notice — Ramsford reserves the right to terminate the account and, where required by law, report relevant activity to the appropriate authorities.

Enforcement is graduated and proportionate. We do not apply Level 2–4 measures for honest errors or incomplete profiles. Users will always receive written notice and a reasonable opportunity to resolve issues before escalation beyond Level 1.

We may update this policy as our services evolve or as legal requirements change. Material changes will be communicated via email or in-app notification. Continued use of Ramsford after such notification constitutes acceptance of the updated policy.

For questions about this policy, your traveler data, or to exercise your rights:

**Email:** [email protected]

For general enquiries: [email protected]